Customer Service Representative I

**Job Summary:** We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. The duties are a wide variety of administrative work and taking calls. * Take inbound and outbound calls * Process the incoming orders before 3PM (Incl. web orders) * Create invoices * Participate in CSR-teams meetings * Ensure excellent service * Escalate issues/complaints to the correct person/department if they cannot resolve it themselves * Provide technical (product) support * Keep the product & DAP knowledge updated by participating webinars/training * Stay sharp on any leads or possible up-sell + cross sell possibilities * Assign leads to the territory manager * Proactive in finding improvements * Translation of message templates (_if in possession of any extra language skill)_ * Achieve set KPI’s * Process any other requests incoming via Teams or Email * Supporting referral program(s) **Basic Qualifications** * Associate degree equivalent required * 1> year experience in a Customer Service department; or something similar * Ability to communicate professionally and effectively, both verbally and in writing * Results-driven with the ability to make sound decisions and exercise good judgment * Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred * Excellent organization, communication, interpersonal, analytical and problem-solving skills * Strong attention to detail and organizational skills. * Ability to report to work in a timely manner in accordance with the assigned work schedule * Make appropriate judgments, keeping customer service and time sensitivity a priority * Speaking English and Dutch is a requirement * Professional appearance and attitude. **What do we offer** * An opportunity to support and drive the growth of XPEL in Europe and UK * Be part of a team of 180+ motivated employees in Europe * An individual onboarding plan * A performance based quarterly bonus scheme * Company laptop * Hybrid workplace * A fast-paced environment in the automotive industry * Monthly free lunch **Compensation** **32.500 - 37.500 Euro Annual** This position is eligible for a quarterly bonus, based on KPI's. XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.