Customer Service Representative Onsite

Pay Rate $15/hr **Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full-time, non-seasonal * Career Advancement **Responsibilities:** * Assist users with test scheduling, rescheduling, and general exam coordination * Provide real-time troubleshooting for login issues, system access, and platform errors * Ask probing questions to determine the root cause of the issue * Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding * Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database * Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns * Escalate complex issues to senior support staff or technical teams as needed * Adhere to call center procedures, scripts, and quality standards **What We Look for in a Candidate:** * 18 years of age or older with a High School Diploma or GED * Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier   customer support over the phone * Typing proficiency of 35 WPM with accuracy * Minimum 1 year of customer service experience required; 2 years of call center experience preferred * Excellent attendance, ensuring you're there when our customers need you * Solid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues. * Ability to analyze customer issues, identify root causes, and determine appropriate solutions. * Proven ability to apply logic and reasoning to resolve complex customer problems. * Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely * Ability to compose professional and grammatically correct email responses, both internally and externally as needed * Demonstrated ability to actively listen to customer concerns and gather relevant information * A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism * A strong commitment to providing outstanding customer service and exceeding customer expectations **All job offers are contingent upon:** * Completion of drug screen * Completion of background check