Customer Service Representative Pt

**SALARY:** $16.91 - $21.14 per hour **JOB SUMMARY:** Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries. **THIS POSITION IS FOR CANDIDATES WITHOUT A DRIVER'S LICENSE.** **ESSENTIAL JOB FUNCTIONS:** * Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage. * Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues. * Ability to negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs. * Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry. **OTHER JOB FUNCTIONS:** * Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation. **MINIMUM QUALIFICATIONS:** Knowledge, Skills and Abilities: * Knowledge of modern office methods, practices and equipment. * Knowledge of facility management to ensure a safe and productive experience for users and customers. * Skill in operating a multi-line telephone. * Ability to learn and apply computer skills to register customers, authorize refunds and account for site revenues. * Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations. * Ability to maintain the cleanliness and safe condition of the work site. * Ability to perform a variety of physical skills including but not limited to seeing, sorting and typing. * Ability to lift or exert forces equivalent to lifting 50 lbs. * Ability to operate a variety of office equipment including a personal computer, fax machine, telephone, calculator, etc. Qualifying Education and Experience: High school education and a minimum of six months related clerical/customer service experience. **PRE- EMPLOYMENT SCREENINGS:** * Criminal background check * Physical and Human Performance Evaluation (HPE) City of Arlington is an Equal Opportunity Employer.