Customer Service Representative

HYBRID ROLE BASED OUT OF OUR LOCKPORT OFFICE **Job Purpose:** Our Customer Service Representative will be responsible for providing outstanding high-touch service to our customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries. **Job Responsibilities:** ● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives. ● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing. ● Provide internal support to Outside Sales Representatives and assist with sales initiatives. ● Collaborate with internal departments and other divisions to resolve customer issues efficiently. ● Review customer purchase orders and contracts to ensure accuracy and compliance. ● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts. ● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts. ● Process order modifications and communicate changes to ensure customer satisfaction. **Additional Responsibilities & Qualifications:** ● Proven experience handling complex orders under tight deadlines. ● SAP Experience. ● Salary: $53,100 - $72,800 annually **Work Experience:** ● 1-3 years of related job experience. ● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. ● Proficient with Microsoft Office Suite. **Education:** ● High School Diploma/GED **What We Offer** * Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. * Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. * Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. * Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. **About Veritiv** Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit [www.veritiv.com](http://www.veritiv.com/) and connect with the Company on [LinkedIn](https://www.linkedin.com/company/veritiv/).