Customer Service Representative

HYBRID ROLE BASED OUT OF OUR GRAND PRAIRIE OFFICE **Job Purpose:** Our Customer Service Representative will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management. **Job Responsibilities:** ● Communicate with allocated customers to develop a new relationship as well as foster existing ones. ● Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention ● Act as the first point of contact for resolving customer queries and complaints ● Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking ● Develop a relationship with sales team by being proactive and offering creative solutions ● Participate in training of system enhancements, applications, products, and new processes. ● Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries. ● Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs ● Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel ● Perform other duties as assigned ​ **Additional Responsibilities & Qualifications:** ● Able to plan, organize, and prioritize with minimal supervision. ● Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. ● Proficient computer and technical skills. ● Decision-making skills and independent judgment. ● Ability to manage customer challenges in a professional and decisive manner. ● Customer service experience preferred.  **Work Experience:** ● 1-3 years of related job experience. **Education:** ● Bachelor's Degree Preferred ● High School Diploma/GED **What We Offer** * Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. * Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. * Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. * Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. **About Veritiv** Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit [www.veritiv.com](http://www.veritiv.com/) and connect with the Company on [LinkedIn](https://www.linkedin.com/company/veritiv/).