Customer Service Representative

Waste Connections is looking for individuals who have a passion **for Customer Service Representative**, career growth and share our #1 value: **_SAFETY!_** We are looking for a Customer Service Representative to join the team at our location in **New Port Richey,** FL.  This is a scripted call center position where you will handle inbound calls from our customers.  **POSITION SUMMARY**: * Follow the company phone scripting on all calls * Work in a fast paced, cooperative, high call volume environment * Work in conjunction with other departments to resolve customer disputes and issues * Interact with customers and records interaction information into computer * Talk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service * Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders * Adjust complaints concerning billing or service rendered, referring complaints * Deliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues * Complete additional tasks as assigned by management * Training all new employees and temps when necessary * Complete any company assigned training programs * Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices. **JOB REQUIREMENTS**: * Candidates must have a minimum of 1 year of Call Center Customer Service experience * Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required * Excellent organization and communication skills * Experience in collections **WHAT WE OFFER**: Competitive pay * Excellent benefits including: medical. Dental. Vision. Flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to “Connect with Your Future” * Garbage is very stable and we work year round! _Apply today_ and Connect with Your Future! **Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status**