Customer Service Scheduler

**Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)** Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling. **What we offer** * **Competitive Salary:** Reflecting your skills and experience * **Generous Leave:** 25 days annual leave (pro-rated in hours) * **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave * **Comprehensive Benefits:** * Pension plan (up to 7% employer match) * Life assurance * Employee assistance program * Referral scheme * **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts * **Career Development:** Extensive growth and advancement opportunities * **Free Onsite Parking:** Hassle-free commuting * **Dress Down Fridays:** Casual attire to wrap up the week **What You Will Do** As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include: * Coordinating engineer appointments and managing dynamic diaries * Communicating with customers via phone and email to confirm schedules and resolve queries * Ordering parts, securing purchase orders, and completing permits * Navigating multiple customer portals and internal systems * Collaborating with Service Managers to optimize engineer productivity * Liaising with Sales, Billing, FM Helpdesk, and Subcontractors * Supporting KPIs and reporting to the Planning Team Manager **What We Look For** **Must-Haves:** * At least 1 year of customer service experience * Excellent communication skills—written and verbal * Strong multitasking and time management abilities * High attention to detail and urgency * Confident decision-making and problem-solving skills * Proficiency in using multiple PC applications **Nice-to-Haves:** * Experience with GANT-based planning or dispatch software * Familiarity with processing invoices and purchase orders * Previous scheduling experience in a service or maintenance role You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you. #LI-MS2 #LI-Hybrid #ADTcustomerservice