Customer Service Specialist

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our [Candidate Guide](https://hrportal.ehr.com/cnabenefits/Home/Candidates/Start-here/Explore-CNA-benefits). CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US. **JOB DESCRIPTION:** **Essential Duties & Responsibilities** * Performs a combination of duties in accordance with departmental guidelines: * Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes. * May utilize logs or other tools to track and update issues. * Provides user assistance within applications. **Reporting Relationship** Supervisor or above **Skills, Knowledge and Abilities** * Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels. * Strong analytical skills with the ability to work independently and proactively to identify and resolve problems. * Solid computer skills including Microsoft Office Suite and other business related software. * Strong organizational skills including the ability to handle multiple tasks and prioritize work. * General knowledge of the insurance industry. * Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution. * Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration * Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions. * Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service. **Education and Experience** * High school diploma, GED or equivalent experience. * Typically a minimum of one year of relevant experience. #LI-DM1 #LI-Remote CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our [careers page](https://www.cna.com/careers). CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [[email protected]](mailto:[email protected])