Customer Service Specialist - Fully Remote Within Usa

**The Team** At JobLeads, every subscription, every renewal, every transaction represents a promise we make to someone building their career. Our Customer Service team is the group that keeps that promise financially sound quietly, precisely, and behind the scenes.  **Your Role** As our Customer Service Specialist (Payments & Disputes), you'll own the full lifecycle of disputes and chargebacks across Adyen, PayPal, and American Express, turning scattered transaction data into airtight, evidence-backed representment cases.  This isn't a back-office afterthought, it's a role with direct, measurable impact on JobLeads' bottom line, and one where your analytical instincts and persuasive writing will directly determine how much revenue we recover. **What You'll Be Doing** * Take full ownership of disputes and chargebacks across Adyen, PayPal, and American Express, racing the clock to meet every provider's response deadline. * Build compelling, evidence-based representment cases, piecing together transaction records, customer communications, usage logs, and terms-of-service acceptance into a case that holds up. * Get ahead of trouble by monitoring and responding to dispute alerts from Verifi and Ethoca, stopping chargebacks before they ever escalate. * Reconcile payment and dispute data across provider platforms, internal systems, and bookkeeping software so nothing slips through the cracks. * Keep customer and case data clean, current, and accurate in the company database. * Dig into dispute trends, win/loss rates, and root causes, then bring forward ideas that reduce chargeback volume at the source. * Document and maintain backoffice and dispute-handling processes so knowledge doesn't live only in your head. * Partner with the wider Backoffice team, swapping insights and best practices that make everyone sharper. * Stay a lifelong student of our products and services, because the best dispute cases come from people who truly understand what customers are buying. **What You'll Need** * Fluent English and based in the United States - this is our working language and location requirement. * Hands-on experience with backoffice or payment operations, ideally with providers like Adyen, PayPal, or American Express. * Comfort juggling multiple systems, from internal tools to bookkeeping software, with the adaptability to pick up new platforms quickly. * An analytical, detail-oriented mind that can spot inconsistencies in transaction data and build a fact-based case from the ground up. * Clear, persuasive writing - your dispute responses need to be structured, evidence-backed, and genuinely convincing. * A solution-oriented mindset that stays calm and sharp under deadline pressure. * The versatility to thrive both independently and as part of a team. * A strong sense of reliability - dispute deadlines don't wait, and neither should you. **Nice If You Have** * Experience with Ethoca, Verifi, or other chargeback prevention platforms. * A background in subscription-based businesses or SaaS. * Additional language skills such as Spanish, German, French, or Italian. **What You Can Expect On Board** * A part-time role (25–30 hours per week) with the flexibility that comes with it. * Fully remote work, based anywhere in the United States.  * Opportunities for professional growth through learning resources, training, and conference support. * The chance to build technology that genuinely improves the lives of job seekers around the world. * Memorable team experiences, from EU meetups to our annual company summer getaway. * The excitement of a startup mindset combined with the stability of a well-established company. * A role with clear ownership and visible business impact, where your expertise will help shape the future of our finance function. * Close collaboration with international colleagues, external advisors, and key business stakeholders. If you get quiet satisfaction from turning a messy pile of transaction data into a case that wins, we want to hear from you. Join us, and help make sure that every promise JobLeads makes to a job seeker is one we can afford to keep.