Customer Service Specialist with English and French

**CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:** -------------------------------------------------------- If you currently work for Brown-Forman, please apply by clicking the **Careers** icon on the Workday portal. **For best results, use Google Chrome to view this page.** ---------------------------------------------------------- **Meaningful Work from Day One** Manage orders and ensure seamless order-to-cash processes. Your role involves coordinating with various stakeholders to resolve issues, optimize processes, and support the supply chain strategy. This is an office/hybrid role (4 days a week at Warsaw office and Fridays working from home) **What You Can Expect** ● Manage domestic and international orders, ensuring accuracy and timely processing. ● Act as the primary liaison between distributors, supply chain integration, production sites, and other stakeholders. ● Resolve day-to-day supply chain challenges and support logistics and shipping teams. ● Oversee the introduction of new products and manage package or proof changes. ● Ensure error-free electronic data interchange (EDI) of distributor purchase orders into SAP. ● Prepare proforma invoices and ensure compliance with Letter of Credit requirements. ● Coordinate special customs documents and manage shipment verification activities. ● Analyze order patterns and implement process improvements to enhance efficiency. ● Maintain distributor profiles, including regulatory requirements and master data. **Whay You Bring to the Table** ●3+ years of experience in customer service or supply chain management. ●**English and French must have - both at a communicative professional level.** ●Strong interpersonal and communication skills. ●Proficiency in SAP and other ERP systems. ●Excellent problem-solving and analytical abilities. ●Ability to manage multiple tasks and prioritize effectively. ●Collaborative team player with a focus on continuous improvement. **Who We Are** We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work. **What We Offer** Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce. #LI #jackdaniels **Requisition Type:** Employee **Management Level:** Professional **Global Job Level:** P5 **Number of Openings Available:** 1