Customer Service Support Onsite

Pay Rate $15/hr **Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full-time, non-seasonal * Career Advancement **Responsibilities:**  * Handle inbound calls for insurance products, including AD&D, general questions, and claims support  * Explain coverage and benefits in a clear, simple way—especially to customers unfamiliar with their plan  * Address cancellation requests and help customers understand the value of keeping coverage  * Assist customers or beneficiaries with claims, including sensitive situations involving death or injury  * Balance retention efforts with empathy—knowing when to educate, save, or support  * Stay calm and professional during difficult or emotional conversations  * Document call outcomes accurately  * Meet performance goals for quality, compliance, and retention  **What We Look for in a Candidate:**  * 18 years of age or older with a High School Diploma or GED  * Typing proficiency of 30 WPM with accuracy  * Strong communication and listening skills  * Comfortable handling objections and influencing decisions  * Able to explain complex topics in a simple way  * Patient and respectful, especially with older customers  * Emotionally aware, can handle both sales and sensitive conversations  * Stays calm under pressure and handles tough calls well  * Goal-oriented with a focus on results  * Basic computer skills and ability to multitask  * Reliable attendance