Customer Service Team Lead

**Customer Service Team Lead** **Pay from $33 to $38 per hour with significant growth and earning potential!** **Kenosha Branch** **12355 Uline Way, Kenosha, WI 53144** Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. **Careers Packed with Potential.** Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. **Position Responsibilities** * Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. * Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. * Provide feedback to management on processes improvements that increase efficiency and customer satisfaction. * Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching. * Handle escalated customer issues and provide weekly support for customer interactions. **Minimum Requirements** * High School diploma or equivalent required. Bachelor’s degree **preferred.** * 3+ years of customer service experience. * 2+ years of experience in a leadership / supervisory role **preferred.** * Effective communication skills. **Benefits** * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. **Employee Perks** * Café featuring affordable daily meal options from local restaurants. * On-site fitness center and beautifully maintained walking paths. * Best-in-class, clean, modern facilities. **About Uline** Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore [Uline.jobs](https://www.uline.jobs/#working-here) to learn more!