Customer Service Team Manager

**Why Ryan?** * Competitive Compensation and Benefits * Business Connectivity Reimbursement (Phone/Internet) * Gym Membership or Equipment Reimbursement * LinkedIn Learning Subscription * Flexible Work Environment * Tuition Reimbursement After One Year of Service * Accelerated Career Path * Award-Winning Culture & Community Outreach Ryan’s Property Tax team is looking for an experienced and driven Customer Service Team Manager to lead a high-performing client support function in our Manchester office in MediaCity. This is a fantastic opportunity for a motivated leader who thrives in a fast-paced, results-focused environment. You will play a key role in shaping team performance, delivering outstanding client service, and driving operational excellence across the customer journey. As a Team Manager, you will be responsible for developing and inspiring a team of associates, ensuring service standards are consistently exceeded, and identifying opportunities to enhance client relationships and contribute to business growth. **Key Responsibilities:** Leadership & Team Performance * Lead, coach, and motivate a team of customer service professionals to deliver exceptional client experiences. * Set clear objectives and performance standards, ensuring accountability and high levels of engagement across the team. * Foster a positive, high-performance culture built on ownership, collaboration, and continuous improvement. Operational Excellence * Monitor key performance indicators and service metrics to ensure delivery against service and operational targets. * Identify process improvement opportunities and implement initiatives to enhance efficiency and service delivery. * Act as the escalation point for complex client queries, ensuring issues are resolved quickly and effectively. Client Experience & Business Growth * Support the identification of upsell and cross-sell opportunities by ensuring the team proactively engages with clients. * Work closely with internal teams to align service delivery with wider business objectives and client needs. * Use performance data and customer insights to drive proactive engagement and continuous improvement. Team Development * Provide ongoing coaching, mentoring, and development to support team members’ growth and career progression. * Conduct regular performance reviews, providing constructive feedback and recognising achievements. * Create an inclusive, motivated, and collaborative team environment. **Education & Experience:** * Proven experience managing or leading customer service or client support teams. * Strong leadership and coaching skills with the ability to motivate teams to achieve and exceed targets. * Excellent communication, problem-solving, and decision-making abilities. * Experience working in a fast-paced, performance-driven environment. * A commercially minded approach with the ability to identify opportunities to enhance client value. * Strong organisational skills and the ability to manage multiple priorities effectively. **Why Join Ryan?** Ryan is a global leader in tax services and software, helping clients manage complex tax challenges and maximise financial performance. By joining our Property Tax team, you will: * Be part of a collaborative and growing team in Manchester * Have opportunities for career development and leadership growth * Work within a dynamic, client-focused environment * Contribute to a company that values innovation, performance, and people #LI-RW1