Customer Services Associate
cogent e
📍 kolkata india🕐 2d ago🔗 internshala
Job Description
Customer Services Associate
[Cogent E Services](/jobs/job-at-cogent-e-services\)
Kolkata
Start Date
Starts Immediately
CTC (ANNUAL)
₹ 2,16,000 - 2,64,000 ₹ 2,16,000 - 2,64,000 /year
Experience
No experience required
No experience required
Apply By
9 Sep' 26
Posted 3 weeks ago
Fresher Job
Be an early applicant
[Share on WhatsApp](https://wa.me/?text=Check%20out%20this%20%20job%20at%20Cogent%20E%20Services%20https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-services-associate-job-in-kolkata-at-cogent-e-services1773102613%3Futm_source%3Dwp_share%26referral%3Dweb_share) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-services-associate-job-in-kolkata-at-cogent-e-services1773102613%3Futm_source%3Dli_share%26referral%3Dweb_share) [Share on Facebook](https://www.facebook.com/share.php?u=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-services-associate-job-in-kolkata-at-cogent-e-services1773102613%3Futm_source%3Dfb_share%26referral%3Dweb_share) [Share on Twitter](https://twitter.com/share?url=https%3A%2F%2Finternshala.com%2Fjob%2Fdetail%2Ffresher-customer-services-associate-job-in-kolkata-at-cogent-e-services1773102613%3Futm_source%3Dtw_share%26referral%3Dweb_share) [Copy link](#)
[Apply now](/student/interstitial/application/fresher-customer-services-associate-job-in-kolkata-at-cogent-e-services1773102613)
[Apply now](/student/interstitial/application/fresher-customer-services-associate-job-in-kolkata-at-cogent-e-services1773102613)
About the job
-------------
1. Designation: Team Member Inbound Contact Center (Phone Banking) Preferred Skills: Strong interpersonal skills, good articulation and pronunciation for clarityClear and professional verbal and written communicationActive listening to understand customer needsNavigating different tools and applications while assisting customersPositive attitude, friendliness and ability to handle difficult or upset customersMaintaining strong professionalism and calmness under pressure Proficient in Hindi, Bengali, English (regional language along with these will be welcomed) Job Description: Addressing calls and respond to customer queries in a professional manner Provide accurate information about products, services etc Maintain detailed records of customer interactions, transactions and process service requests as appropriate Ability to work flexible shifts, including evenings, weekends, and holidays Resolve customer complaints and escalate issues when necessary Maintain customer records by updating account information in the CRM system and other applications whichever applicable Follow call scripts and standard operating procedures to ensure consistency Meet or exceed performance metrics, including call handling time and customer satisfaction scores Collaborate with team members and supervisors to improve service quality Stay up to date with product briefings, updates and other information which aids in customer service Experience / Skillset / Certifications Required: Educational Qualification- Graduate Relevant Job Experience- 1 years experience if Undergraduate Skills and Competencies- Decent communication skills in English, Hindi, Bengali, Gujarati, Customer centric approach. Required Male profile with comfortable in evening shift and late night shift (15:00-00:00), (16:00-01:00)
Earn certifications in these skills
[Learn Business Communication](https://trainings.internshala.com/business-communication-course/?utm_source=is_web_internshala_details_page)
### Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,16,000 - 2,64,000 /year
### Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
[Apply now](/student/interstitial/application/fresher-customer-services-associate-job-in-kolkata-at-cogent-e-services1773102613)
Additional Questions
×
Close
Sign up to continue
Candidate sign up
[
Sign up/ Login with Google
](/login/get_google/?utm_source=&utm_medium=&utm_campaign=)
Sign up with Email
OR
Email
Password
First Name
Last Name
Sign up
By continuing as a candidate, you agree to our [T&C](/terms#student).
Already registered? [Login](/student/resume?detail_source=resume_intermediate)
var to\_show\_recaptcha = 0;
Sign up to continue
Candidate sign up
[
Sign up/ Login with Google
](/login/get_google/?utm_source=&utm_medium=&utm_campaign=)
Sign up with Email
OR
Email
Password
First Name
Last Name
Sign up
By continuing as a candidate, you agree to our [T&C](/terms#student).
Already registered? [Login](/student/resume?detail_source=resume_intermediate)
var to\_show\_recaptcha = 0;
var to\_trigger\_already\_applied\_btn\_ga = 0;
var is\_post\_auto\_approved = 0; var is\_internship\_sent\_for\_followup\_for\_unpaid = ""; var is\_internship\_sent\_for\_followup\_for\_less\_stipend = ""; var to\_show\_invite\_applicant = true; var to\_show\_zapp\_modal = false; var to\_show\_zapp\_opt\_in\_modal = false; var internship\_id = 3073535; var open\_positions = 1;
Stipend: ₹ 2,16,000 - 2,64,000