Customer Services Consultant

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: • Making your customers’ day by providing solutions for the challenging problems they experience. • Taking ownership of the problems assigned to you and communicating the implemented solution to your customer. • Finding the most suitable solution using your acquired technical knowledge and specific expertise. • Updating Customer Services knowledge base to ensure our expertise gets documented. • Maintaining a strong network within your team and the company to find the optimal solution for your customer. • Balancing your time, priorities, and incoming tickets while always keeping an overview.