Customer Success Coordinator

Join [Hire Hangar](https://himalayas.app/companies/hire-hangar) and work with fast-growing global companies while building a long-term career. **Job Title** **Digital Patient Success Coordinator** ### About the Role We’re seeking a **part-time Customer Success Coordinator** to provide supportive, high-touch engagement to prospective and existing clients—primarily via SMS and scheduled phone consultations. This role goes beyond standard call center work, focusing on **relationship-building** and personalized guidance to ensure each individual progresses smoothly on their health journey. You’ll operate on a **flexible, on-call** schedule, ready to respond quickly when leads or existing clients reach out. During slower periods, you won’t be actively engaging, but must remain available to support new inquiries or follow-ups. If you thrive on **customer success**, enjoy leveraging tech tools, and are comfortable discussing **health and wellness** in a consultative way, we’d love to have you on board. ### Key Responsibilities 1. ### Inbound & Ongoing Support * Monitor incoming SMS inquiries and existing client communications, responding promptly with empathy and clarity. 2. ### Customer Success Outreach * Proactively check in on clients to ensure they’re satisfied, aware of next steps, and achieving their wellness goals. 3. ### Consultative Conversations * Use open-ended questions to understand concerns, goals, and past treatments, providing personalized guidance or resources. 4. ### Scheduling & Coordination * Manage phone consultations via Calendly (or similar tools) for clients who prefer deeper, real-time discussions. 5. ### Data Capture & Documentation * Accurately record client interactions and progress notes in our CRM and scheduling platforms 6. ### Follow-Up & Retention * Support ongoing client engagement by offering additional resources, nudging them to schedule appointments, and addressing any barriers to success. 7. ### Continuous Improvement * Collaborate with the team to refine onboarding, support, and retention processes based on client feedback and outcomes. ### Qualifications * **Strong Communication Skills:** Exceptional written and verbal communication for SMS-based and phone interactions. * **Customer Success Mindset:** Passion for guiding clients toward successful outcomes, resolving concerns, and celebrating progress. * **Tech Proficiency:** Comfortable learning new tools; experience with CRMs, telehealth, or scheduling software is helpful. * **Excel Familiarity:** Capable of setting up basic tracking sheets or running simple data reports. * **Healthcare/Wellness Interest:** Familiarity with medical or wellness services (telehealth, physical therapy, chiropractic, concierge medicine) is a plus. * **Flexible Availability:** Must be able to respond quickly to inbound leads and client messages throughout the day (East Coast business hours, ~16:00–24:00 GMT). * **Attention to Detail:** Consistently accurate in updating records, maintaining privacy standards, and following up on next steps. ### Working Conditions * **Location:** Remote, part-time position. * **Hours:** Flexible schedule with on-call responsiveness. * **Compensation:** Competitive part-time base salary. ### Why Join Us * **Impactful Engagement:** Go beyond transactional interactions to truly guide and support clients on their wellness journey. * **Flexible Work Style:** Enjoy a part-time role that allows for personal flexibility while maintaining rapid response times. * **Growth & Training:** Learn in-demand tools and customer success strategies in a telehealth-forward environment. * **Supportive Culture:** Collaborate with a dedicated team that values empathy, innovation, and a commitment to client success. We connect top talent with vetted employers, competitive pay, and real growth opportunities. Originally posted on [Himalayas](https://himalayas.app)