Customer Success Engineer - Fully Remote

### About the job **Mercor** connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include **Benchmark**, **General Catalyst**, **Peter Thiel**, **Adam D'Angelo**, **Larry Summers**, and **Jack Dorsey**. **Position:** Customer Success Engineer (LatAm) **Type:****Contract** **Compensation:****$35,000–$50,000/year** **Location:****Remote** **Commitment:****Substantial overlap with Pacific Time (PT/PST)** ### Role Responsibilities * Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. * Debug across our **AI** + **SaaS** stack using telemetry, logs, network inspection, and database queries to understand production behavior. * Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. * Surface systemic patterns and product risks to engineering and product leadership. * Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. * Communicate with precision, professionalism, and empathy. ### Qualifications **Must-Have** * **Ability to debug web applications.** * ****Degree in Computer Science**, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.** * **Experience building modern web applications (**React**, **Node**, **Flask**, **Next.js**, etc.) OR **2-5 years** of experience supporting customers on such web applications.** * **Comfortable with **AI systems**. Experience with **LLMs**, agents, or generative models.** * **Experience exploring behavior of **AI tools** (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).** * **Ability to understand model outputs, failure modes, hallucinations, and feedback loops.** * **Familiarity with modern **AI APIs** (**OpenAI**, **Anthropic**, etc.) or how agent frameworks (**LangChain**, **AutoGPT**, etc.) function is a plus.** ### **Application Process (Takes 20–30 mins to complete)** * **Upload resume** * **AI interview based on your resume** * **Submit form** ### **Resources & Support** * **For details about the interview process and platform information, please check:** * **For any help or support, reach out to:** **_PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity._** Originally posted on [Himalayas](https://himalayas.app)