Customer Success Manager

**Join Easygenerator and help customers unlock the full value of e-learning** ----------------------------------------------------------------------------- Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. **What you will be doing** * Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. * Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. * Objectively assess account health scores and proactively take action to improve them. * Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. * Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. * Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. * Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. **What you will bring** * A bachelor's degree or higher. * 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. * Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. * A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. * A customer-oriented approach, with the ability to identify the real need behind a request. **Nice to have** * A passion for HR tech and familiarity with the latest trends in the space. **Ready to Join Us?** If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today! Find [Jobs in Germany](https://www.arbeitnow.com) on Arbeitnow