Customer Success Manager

🏢 **Team:** Sales 📍 **Location:** Remote ⏳ **Employment Type:** Full-time ### **Who we are** [](https://www.eleken.co/about-us)[Eleken](https://himalayas.app/companies/eleken) was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a [subscription-based model](https://www.eleken.co/blog-posts/eleken-pricing-model-explained), providing dedicated design teams that seamlessly integrate into our clients’ workflows. ### **Why this position** We’re looking for a **Customer Success Manager** who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with [Eleken](https://himalayas.app/companies/eleken), while spotting opportunities for growth and retention. ### Requirements ### **What you’ll do:** #### **Customer Success** * Stay in touch with active clients and ensure a smooth collaboration * Run quarterly NPS calls to collect qualitative feedback * Collect testimonials and reviews on platforms like Clutch and LinkedIn * Conduct exit interviews when clients leave * Control the invoicing process and ensure timely payments #### **Client Communication** * Spot risks early and coordinate with the internal team * Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue) #### **Retention & Retargeting** * Reconnect with past clients, keep the relationship warm * Identify expansion or return opportunities ### **What we expect:** #### **🔧 Hard Skills** * Have **2+ years in B2B client-facing roles** (Customer Success, Sales, Account Management — ideally in tech or creative services) * Fluent English (spoken and written communication with clients) * Running **discovery calls** with clients: identifying business goals, needs, blockers, and risks * ### Upsell / cross-sell skills * Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio) #### **🤝 Soft Skills** * **Discovery mindset** — curiosity, ability to ask open and probing questions * ### Empathy and client orientation * Strong communication skills (clear, structured, diplomatic) * Initiative — suggesting improvements to processes * Organization and prioritization — managing multiple clients and priorities at once * Team collaboration — working effectively with sales and marketing ### **For you:** 💸 Salary: discussed individually and depends on your experience and skills ### ⏰ Flexible working hours ### 🏝️ Paid vacations and sick leaves ### 💯 Fully remote ### 💼 Co-working space compensation ✍️ Finance Support (we take care of accounting for you) ### 🛍️ Employee referral bonus 🎓 Internal Educational activities (Lectures from the team members) ### 📚 Reading Club and corporate library ### **Interview Stages:** ➡️ Interview: with Talent Acquisition Specialist ➡️ Interview: with CEO (dive deeper into your experience) ### ➡️ Reference Check ### ➡️ Offer ### ** Want to learn more about our company or see our work?** **📸 [Instagram▶️](https://www.instagram.com/elekenagency/) [YouTube🎨](https://www.youtube.com/@eleken.agency/videos) [Behance](https://www.behance.net/elekenagency)** Originally posted on [Himalayas](https://himalayas.app)