Customer Success Manager

**It's fun to work in a company where people truly BELIEVE in what they're doing!** Job Description:  Job Responsibilities: * Map customer business objectives to Microsoft’s consumption milestones, establishing clear success plans and governance frameworks. * Monitor, analyze, and maximize active usage of Azure Data & AI workloads, systematically unblocking technical or operational barriers to consumption. * Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities, premium Copilot integrations, and advanced Azure AI services. * Proactively track customer health metrics, conduct regular Quarterly Business Reviews (QBRs), and execute strategies for at-risk deployments. * Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads. * Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion. Core Focus: * Deep understanding of capacity optimization, workload monitoring, and consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power BI capacities). * Familiarity with user adoption tracking, consumption patterns, and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads. * Expertise in Azure cost management, resource utilization analytics, and optimizing cloud spend to drive healthy, scalable platform growth.