Customer Success Manager

**Job Title:**Customer Success Manager – Audit Manager **Location:** Remote - Latin America **Type of Contract:** Contractor **|** Full-Time **Salary Range:** Market Rates **Language Requirements:** Professional English Our client is seeking a skilled Customer Success Manager with experience in healthcare claims, coding audits, or billing compliance to join their growing team. You will serve as the primary relationship owner for a portfolio of Audit Manager clients, driving product adoption, retention, and long-term customer success. Your work will directly impact client satisfaction, compliance outcomes, and the continued growth of their customer base. ### Key Responsibilities * Manage a portfolio of Audit Manager clients as the primary point of contact, ensuring a high-quality customer experience. * Drive proactive client engagement to increase product adoption, utilization, and long-term retention. * Leverage healthcare claims, coding audit, or billing expertise to guide clients through best practices and product workflows. * Monitor customer health metrics and proactively address engagement or satisfaction concerns before they become risks. * Identify expansion opportunities and collaborate with the Sales team while maintaining a customer success focus. * Partner with Finance to resolve payment issues, account escalations, and billing-related concerns. * Work closely with Product and Support teams to advocate for customer needs and contribute to continuous process improvements. ### Must-Have Qualifications * 2+ years of experience in Customer Success, Account Management, Client Services, or another customer-facing role. * Experience in healthcare claims, coding audits, healthcare billing, or related compliance functions. * Excellent relationship-building and communication skills with a customer-first approach. * Strong organizational skills with the ability to successfully manage a high-volume portfolio of accounts. * Goal-oriented mindset with a focus on customer retention and satisfaction. * Ability to collaborate effectively with cross-functional teams, including Finance, Product, Support, and Sales. * Bachelor's degree or equivalent professional experience. ### Preferred Qualifications * Experience working in a SaaS or subscription-based software environment. * Familiarity with healthcare compliance programs and auditing workflows. * Experience identifying customer growth opportunities while maintaining a consultative, customer-centric approach. ### About Our Client Our client provides a comprehensive healthcare compliance platform that helps healthcare organizations simplify regulatory requirements, improve visibility into compliance risks, and build defensible compliance programs. By combining purpose-built software with ongoing compliance expertise, they help organizations replace fragmented, manual processes with a connected and proactive approach to compliance. Originally posted on [Himalayas](https://himalayas.app)