Customer Success Manager

AI is rewriting how enterprises run. Payflows is the platform making it happen. The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations. Payflows is building the **AI-native Finance OS for enterprise** — connecting every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made. In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI. **One** intelligent platform, **endless** possibilities. #### The Role You’ll be at the centre of how Payflows builds long-term customer partnerships — ensuring our clients not only succeed on our platform but expand with us. As a **Customer Success Manager**, you’ll own relationships with enterprise finance teams — helping CFOs, Treasurers, and Procurement leaders achieve measurable results. You’ll drive adoption, unlock value, and identify opportunities to grow Payflows’ footprint within each account. This is a role for someone who combines **strategic thinking, relationship mastery, and commercial acumen** — someone who thrives on impact, influence, and excellence. #### Your Mission **Drive Adoption and Value** * Partner with customers to deeply understand their objectives and translate them into success plans. * Ensure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams. * Deliver measurable outcomes that demonstrate business impact. **Build and Strengthen Relationships** * Develop deep, trusted relationships with key decision-makers — from operational users to CFO-level stakeholders. * Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering. **Retain and Expand Accounts** * Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals. * Collaborate with Sales to execute account expansion strategies and renewals. **Operate with Precision** * Monitor account health metrics, anticipate risks, and drive proactive engagement. * Maintain operational excellence through structured processes, documentation, and forecasting. **Collaborate Cross-Functionally** * Partner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.