Customer Success Manager – U S Business Hours

### ****About [Amplify](https://himalayas.app/companies/heyamplify)**** [Amplify](https://himalayas.app/companies/heyamplify) is the bundling engine powering Shopify's top brands. We help merchants build and launch high-performing bundles, upsells, and cart experiences that dramatically increase average order value – and our customers stick with us because of hands-on, human support from day one. ### ****Role Overview**** [Amplify](https://himalayas.app/companies/heyamplify) is looking for a Customer Success Manager to own the merchant relationship from onboarding through long-term growth. You'll guide new customers to a successful launch, then partner with them to drive adoption, AOV lift, and retention over time. This is a customer-facing role for someone who loves working directly with Shopify merchants and making sure they win. You'll run onboarding and check-in calls over Zoom, help configure [Amplify](https://himalayas.app/companies/heyamplify) for customer stores, and proactively surface opportunities to expand each merchant's bundle strategy. You'll work closely with Product and Engineering in a fast-paced, fully remote environment. ### ****Key Responsibilities**** * Lead onboarding calls and get new customers live smoothly * Own the end-to-end onboarding process from initial setup to go-live * Proactively check in to drive adoption, AOV lift, and retention * Spot opportunities to expand bundle and upsell strategies, and bring them to merchants * Help configure [Amplify](https://himalayas.app/companies/heyamplify) in customer Shopify stores and troubleshoot common issues * Implement and customize [Amplify](https://himalayas.app/companies/heyamplify) using HTML and CSS when needed * Clearly explain how things work to non-technical customers * Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs * Document customer configurations, edge cases, and success playbooks * Ensure customers feel confident, supported, and ready to launch with [Amplify](https://himalayas.app/companies/heyamplify) ### ****Requirements**** * Excellent written and spoken English with confidence leading customer-facing Zoom calls * 2+ years in customer success, account management, or a similar customer-facing role * Proactive and self-directed: you reach out before you're asked * A track record of driving retention, adoption, or account growth * Strong attention to detail and comfort working in live customer environments * Customer-first mindset with patience and empathy * Ability to manage live meetings and asynchronous work * Reliable internet connection and a quiet remote work environment * Availability aligned with U.S. business hours * Comfortable getting into HTML and CSS – whether you write it yourself or use AI tools to help * Experience with Shopify, Liquid, or e-commerce storefronts preferred * Previous experience in SaaS or e-commerce is a plus ### ****What We Offer**** * Competitive compensation, with bonuses tied to company performance * Fully remote work with a collaborative and supportive team * Ownership over customer onboarding and go-live success * Hands-on experience with Shopify and a fast-growing SaaS product * Clear processes, training, and room to grow into senior onboarding or solutions roles ### ****How to Apply**** Please submit your CV along with a short note outlining your customer success experience, any Shopify or e-commerce work you've done, and why you're interested in joining [Amplify](https://himalayas.app/companies/heyamplify). Originally posted on [Himalayas](https://himalayas.app)