Customer Success Specialist - North South Americas

🌎 **Customer Success Specialist – North & South America** **Location:** LATAM EST Countries preferred **Languages:** Fluent English & Spanish required **Start Date:** ASAP ### Is this how your customers would describe you? You’re proactive, strategic, and trusted. You don’t just manage accounts — you manage outcomes. You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong. You balance empathy with clarity and know when to lean in — and when to push back. You create momentum. ### You build trust. And you help customers see real value, fast. ### Why this role? Our momentum in **North America** is accelerating. We’ve recently signed **large enterprise customers**, with more in advanced pipeline stages. To support this growth, we’re strengthening our **Customer Success presence across the** Americas. In this role, you'll support key Americas accounts, with a current focus on North America and South America. You'll ensure clients are onboarded successfully, adopt [Kaizo](https://himalayas.app/companies/kaizo) deeply, and realise long-term value.boarded successfully, adopt [Kaizo](https://himalayas.app/companies/kaizo) deeply, and realised long-term value. ### Why [Kaizo](https://himalayas.app/companies/kaizo)? [Kaizo](https://himalayas.app/companies/kaizo) is an **AI-powered platform** helping customer support teams work smarter, fairer, and faster. Headquartered in **Amsterdam**, we serve customers globally — with particularly strong traction in **North America**. We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre. ### What you’ll be doing: 🌟 Own a portfolio of **enterprise customers in North & South America** 📈 Drive onboarding, adoption, value realisation, and renewals 🤝 Build trusted relationships with senior customer stakeholders 🎤 Lead onboarding calls, enablement sessions, workshops, and QBRs 📊 Monitor account health, usage, and risk — and act early 🧠 Act as the voice of the customer internally, influencing Product and CX 📐 Contribute to scalable success frameworks, QA standards, and playbooks 💬 Partner with Sales on handovers, renewals, and expansion opportunities ### What we’re looking for: You’re an experienced **B2B SaaS CSM** who’s comfortable operating in enterprise environments — ideally with exposure to outsourced support models. ### We’d love to see: ✅ 5+ years in Customer Success or Account Management roles ✅ Experience supporting **enterprise customers in North & South America** ✅ **Previous experience within BPO organisations** (strongly preferred) ✅ Confidence running executive-level conversations and QBRs ✅ Strong commercial awareness (retention, renewals, expansion) ✅ Fluent English & Spanish — written and spoken ✅ Product-led mindset with strong judgement ✅ Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.) ✅ Based in LATAM with strong alignment with EST business hours ### What’s it like working here? 👾 Fast-moving, collaborative, and low-ego 💬 Clear communication — async-first, human always ### 🎯 We care about outcomes, not optics 🧠 You’ll help shape how Customer Success scales at [Kaizo](https://himalayas.app/companies/kaizo) ### 💥 Interview Process 1. Intro call with **Gloria**, Hiring Manager 2. ### Assessment / Case Study 3. ### Deep dive into your assessment 4. ### Final call with Senior Management ### 🚀 Ready to Apply? This is a **true enterprise Customer Success role**, working alongside an established teammate and supporting high-impact North & South American customers. 📩 Apply now or drop us a message — we’d love to meet you. 🌈 **Equal Opportunities at [Kaizo](https://himalayas.app/companies/kaizo)** We believe great teams are built from diverse perspectives and experiences. At [Kaizo](https://himalayas.app/companies/kaizo), we’re committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work — regardless of background, identity, or circumstance. Originally posted on [Himalayas](https://himalayas.app)