Customer Success Specialist

AI is rewriting how enterprises run. Payflows is the platform making it happen. The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations. Payflows is building the **agentic platform for enterprise finance team** — where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made. In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI. One intelligent platform, endless possibilities. #### The Role You’ll be part of the team ensuring our customers get maximum value from Payflows — driving adoption, satisfaction, and long-term success. As a **Customer Success Specialist**, you’ll support strategic accounts, strengthen relationships, and help identify growth opportunities. You’ll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers. This is a **career-launching role** for someone who’s ambitious, structured, and eager to learn how world-class customer success is done. #### Your Mission **Drive Adoption** * Guide users through best practices and help them unlock the full potential of Payflows. * Support onboarding and ongoing enablement efforts to ensure customers succeed. **Build Relationships** * Engage with customer teams regularly, providing proactive support and ensuring satisfaction. * Be the first point of contact for daily questions, feedback, and feature requests. **Support Retention and Growth** * Collaborate with CSMs to identify opportunities for upsell or deeper adoption. * Track account health and surface insights that help customers see measurable ROI. **Collaborate Internally** * Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met. * Contribute to playbooks and best practices that help scale success across the organisation. **Learn and Grow Fast** * Build deep product knowledge and SaaS success fundamentals. * Develop the skills to progress into a full Customer Success Manager role.