Customer Support Advisor

**Salary:** £26,000.00 - £28,000.00 Per year ‌ We have an opportunity for a **Customer Support Advisor** to join our team in Newbury. This is a full time, permanent term role with a mix of home and office working. **The Role:** As a **Customer Support Advisor** in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business. This is a varied and busy role where you will be delivering the best possible outcome for our customers. What we are looking for: * Strong administration skills  * Great customer service and the ability to actively listen * We need you to have good computer skills as we use multiple systems * The ability to turn a problem in to a solution * Empathy and a passion for helping people * The ability to connect and communicate with colleagues across the business If this sounds like the right opportunity for you, we'd love to hear from you. Apply now! [**Job Description**](http://assets-eu-01.kc-usercontent.com/eccf4628-d569-0193-e5b8-bbb9e5c64cd9/b7fcc03f-3610-494e-b98d-a7e1416b852b/Customer%20Support%20Advisor%204716%20%281%29.pdf) **We have some great benefits at SNG, including:** * 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) * Chance to buy or sell holiday as part of our flexible benefits package * 3 additional wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Enhanced maternity/paternity/adoption pay  * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.