Customer Support Agent

**About us Distribusion** is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and [Booking.com](http://Booking.com).  We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond. **The opportunity** Distribusion is quickly expanding globally and looking for a B2B and B2C Customer Support Agent to join the Operations team to drive quality improvements and projects for key partnerships. **What you will do:** * Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone)  * Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries. * Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency. **Workplace:** This is a remote opportunity to cover working time from 10:00 to 19:00 (Berlin timezone) Monday to Friday.