Customer Support Agent

We are looking for a proactive, reliable, and customer-focused Customer Support Agent to join our team. The ideal candidate should be a fast learner, capable of handling multiple tasks simultaneously, and committed to delivering high-quality customer service. This role requires strong communication skills, quick problem-solving abilities, and strict adherence to service standards and response times. Key Responsibilities * Respond to customer inquiries via email, ticketing systems, and other support channels. * Handle a minimum of **12 tickets/emails per hour** while maintaining accuracy and service quality. * Ensure **100% SLA compliance**, responding to all customer inquiries within **24 hours**. * Understand customer concerns quickly and provide accurate, effective, and timely resolutions. * Deliver excellent customer service while minimizing unnecessary back-and-forth communication. * Escalate complex issues to the appropriate departments when necessary. * Maintain transparent and professional communication with customers and internal teams. * Be open to feedback, discussions, process improvements, and changes in workflows. * Manage multiple customer requests simultaneously while maintaining attention to detail. * Utilize a dual-screen setup (second monitor) to improve efficiency and productivity. * Keep accurate records of customer interactions and resolutions in the support system. * Continuously learn new processes, products, and tools to improve support performance. Note- This is a contractual role for 7 months.