Customer Support

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. OneSpan is looking for a Customer Support to join our team in Tokyo. Responsibilities • Provide first level customer support service to customers • Investigate and understand problems faced by customers • Troubleshoot and provide problem resolution if available • Escalate problems to product specialist if necessary • Provide timely update to customers on the ongoing troubleshooting status Requirements • Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent • Minimum of 2 years working experience in information security software and in a customer support role • Basic understanding of different mobile technologies, operating systems, cloud computing and others • Working knowledge in programming languages such as C/C++, Java and REST • Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage • Excellent social skills and team player #LI-LS1