Customer Support Representative

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: • Deliver high-quality customer support through live chat and email; • Help customers with account verification, deposits, withdrawals, and platform navigation; • Resolve day-to-day customer requests independently and involve relevant teams when needed; • Create a positive customer experience through clear, helpful, and empathetic communication; • Work in a fast-changing iGaming environment and quickly adapt to new processes and information; • Identify customer needs and introduce relevant bonuses or offers when appropriate; • Maintain strong service quality while meeting individual and team performance goals; • Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month. Experience you’ll need to bring: • 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry; • Experience supporting customers via live chat, email, or other digital channels; • Upper-Intermediate English or higher, both written and spoken; • Ability to quickly learn new tools, processes, and information; • Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus. It's a perfect match if you have those personal features: • Empathy and a calm approach when dealing with difficult situations; • Clear and friendly communication; • Strong problem-solving skills; • Ability to handle several tasks and tools at the same time; • Attention to detail and accuracy; • Flexibility and ability to adapt to changes. Apply, and let your growth journey begin.