Customer Support Representative

### This is a remote position. Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years. ### Responsibilities * Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email * Handle the full order lifecycle: intake, updates, modifications, and cancellations * Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations * Respond to customer inquiries with professionalism, empathy, and efficiency * De-escalate customer concerns and provide solution-oriented resolutions * Perform general customer service duties as needed to support the broader team ### Requirements * Excellent spoken and written English communication skills — both phone and email proficiency are essential * Proven experience in customer service, preferably in a B2B environment * Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor * Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously * Highly organized, detail-oriented, and capable of working independently with minimal supervision ### Qualifications * Prior experience in customer support, client relations, or account coordination * Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus * Experience working in or with the restaurant and/or catering industry is desirable but not required * Proficiency with Google Suite and VoIP/communication platforms ### Benefits * Full-time position (100% remote) * Opportunity to be part of a well-established, dynamic food service brand * Collaborative and supportive work environment * Stable, long-term engagement with growth potential Originally posted on [Himalayas](https://himalayas.app)