Customer Support Specialist – AI Assisted

Join [Hire Hangar](https://himalayas.app/companies/hire-hangar) and work with fast-growing global companies while building a long-term career. ### **Job Title:**_Customer Support_ Specialist – _AI_ Assisted **Location:** Remote **Time Zone:** EST (Working Hours: 8:00 AM – 4:00 PM EST) ### **Role Overview** We are seeking a _Customer Support_ Specialist to deliver high-quality _customer support_ using _AI_\-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages _AI_ to streamline workflows while maintaining a human, customer-first approach. ### **Key Responsibilities** * Provide timely and professional _customer support_ via _email_, chat, and ticketing systems * Use _AI_\-assisted tools to draft, summarize, and optimize customer responses * Resolve order, product, and account-related inquiries efficiently * Escalate complex issues and collaborate with internal teams as needed * Maintain accurate _support_ records and _ticket_ documentation * Follow _support_ workflows, SLAs, and quality standards * Contribute to improving _AI_ prompts, macros, and _support_ processes ### **Required Qualifications** * Hands-on experience in _customer support_ or customer service roles * Experience using _AI_ tools to assist with customer communication or workflow efficiency * **Prior experience working remotely is mandatory**, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered * Strong written communication skills and attention to detail * Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM) ### **Preferred Qualifications** * Experience supporting _e-commerce_ or digital-first businesses * Familiarity with ticketing systems and _support_ KPIs * Experience contributing to knowledge bases or help centers ### **Tools & Technology** * _Support_ Platforms: Zendesk, Gorgias, Freshdesk, or similar * _AI_ Tools: ChatGPT, _AI_\-powered macros, or similar * Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities. Originally posted on [Himalayas](https://himalayas.app)