Customer Support Specialist - Fully Remote

### About the job **Mercor** connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include **Benchmark**, **General Catalyst**, **Peter Thiel**, **Adam D'Angelo**, **Larry Summers**, and **Jack Dorsey**. **Position:** Customer Success Engineer (LatAm) **Type:****Contract** **Compensation:****$40,000–$50,000** **Location:****Remote** ### Role Responsibilities * Respond to support requests from **Mercor’s talent pool** who have questions or issues applying for roles on our platform. * Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues. * Consolidate insights and make recommendations about product areas needing improvement. * Build talent-facing documentation to address common questions in our support queue. * Maintain enthusiasm and positivity while writing replies in near-perfect English. ### Qualifications **Must-Have** * **Ability to debug web applications, likely from a **Degree in Computer Science**, **Software Engineering**, or a related technical field OR experience building modern web applications (**React**, **Node**, **Flask**, **Next.js**, etc.) OR **2-5 years** of experience supporting customers on such web applications.** * **Experience doing **SaaS-based product work**.** * **Experience using a support platform like **Zendesk**, **Intercom**, **Help Scout**, **Freshdesk**, or **Crisp**.** ### **Application Process (Takes 20–30 mins to complete)** * **Upload resume** * **AI interview based on your resume** * **Submit form** ### **Resources & Support** * **For details about the interview process and platform information, please check:** * **For any help or support, reach out to:** **_PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity._** Originally posted on [Himalayas](https://himalayas.app)