Customer Support Specialist

Customer Support Specialist1 Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory) **ERP / Functional Knowledge** * Understanding of ERP concepts such as AP and SO * Ability to understand customer business processes and translate them into system requirements. * Basic understanding of SQL/database concepts would be a plus **Customer Support** * Handle customer-reported issues from initial investigation through resolution. * Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions. * Communicate clearly with customers regarding issue status, findings, and expected resolution. * Integrate front-end applications with RESTful APIs and backend services. * Write clean, maintainable, and well-documented code following best practices. * 2–4 years of professional experience in JavaScript development & Support. * Experience working with REST APIs and JSON. * Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs) * Strong analytical, debugging, and problem-solving skills. * Good communication and collaboration skills.