Customer Technical Support Specialist

* Reports to the Director of Operations. * Fulfills tasks based on direct manager assignment * Deploys Company’s Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support. * Answers customer queries to support telephone out of office hours as and when required. * Plans, manages and performs version upgrades, on site and remotely. * Be available for On-call support on rotation, evening, weekends and holidays as necessary