Cws Field Service Manager

• Exciting opportunity to join a global leader at the forefront of supply chain automation solutions • Located at Belrose on Sydney’s Northern Beaches – WFH and Office flexibility • Lead a high performing Field Service Engineering team across ANZ **We offer:** ============= **_Power your future. Start your dream career with Dematic today!_** **Perks & Benefits** * Competitive remuneration * Fitness Passport – Discounted access to a wide network of gyms, pools and fitness facilities across the country  * Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage and budget  * Opportunity to work within a dynamic team within a larger organisation * Excellent Employee Referral Bonus program earning $$  * Learning & Development – financial support for further education, career development and global opportunities  * Paid parental and carers leave as well as Purchase leave * Salary sacrificing options and novated leasing available  * Corporate discounts on car rentals and IT products / accessories  * Free annual flu vaccination  **THE OPPORTUNITY** We’re looking for an experienced and commercially focused **National Field Service Manager** to lead our Connected Workforce Solutions **(CWS**) business across Australia and New Zealand. This hybrid role offers the flexibility of working from home and from our **Belrose office on Sydney’s Northern Beaches**. Dematic’s **CWS** division delivers supply chain solutions, specialising in mobile computing, logistics IT systems, and advanced technologies including voice and vision-directed solutions, mobile devices, RFID, and wireless infrastructure. **Tasks and Qualifications:** ============================= **KEY RESPONSIBILITIES** * Lead, coach and develop a geographically dispersed team of field service engineers across Australia and New Zealand. * Oversee workforce planning, rostering and resource allocation to meet customer commitments, maximise productivity and support employee wellbeing. * Ensure exceptional customer service through timely communication, effective issue resolution and high-quality service delivery. * Manage technical escalations and problem resolution for both internal and external customers. * Direct day-to-day field service operations, workload planning and scheduling to achieve customer SLA commitments. * Manage major customer accounts, key projects and critical customer matters across the CWS. * Drive operational excellence through continuous improvement initiatives, process optimisation and strategic business planning. * Lead team performance, including goal setting, coaching, performance reviews and capability development. * Manage departmental P&L performance, delivering revenue, gross margin and EBIT targets. * Ensure compliance with Dematic SafeWork procedures, company policies and industry standards. * Oversee customer contracts from review and negotiation through to execution, ensuring compliance and timely customer sign-off. * Coordinate third-party vendor relationships and communications to ensure seamless service delivery and customer satisfaction. **ABOUT YOU** To be successful in this role, you will bring: * Experience leading field service, technical service or operational teams across multiple locations and on-call rosters that operate in a 24/7 support environment is desirable. * Strong leadership, coaching and team development skills. * Experience managing customer relationships and service delivery. * Commercial acumen, including P&L, budgeting and financial management. * Strong planning, resource management and problem-solving abilities. * Experience managing contracts, vendors and key stakeholders. * A genuine commitment to safety, operational excellence and customer satisfaction. **Desirable** * Experience within engineering, automation, logistics, material handling, telecommunications or related industries. * Experience leading geographically dispersed teams across Australia and New Zealand. * Knowledge of SLAs, service delivery and continuous improvement practices. **Why Work for Dematic and what sets us apart?**  There's never been a more exciting time to join Dematic. Every day, our technology helps some of the world's biggest brands move products through warehouses and distribution centres to customers' doorsteps. As a global leader in intelligent automation and intralogistics solutions, we employ more than **11,000 people worldwide**, including **900+ employees across Australia and New Zealand**. You'll join a collaborative, high-performing team where innovation, development and career growth are genuinely encouraged. **And some other great things to know about us……**  * Employee engagement is high at 80% in our recent ANZ employee survey * Average tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people  * A staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to others  **Apply Now** If you are an experienced, passionate field service leader looking for your next challenge and want to play a key role in driving operational excellence across Australia and New Zealand, we encourage you to apply. * submit your latest **Resume and Cover letter** – explaining why you are a good fit for the role  * **MUST** have **full Australian working rights**  Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted.  **_Dematic is an equal opportunity employer committed to a diverse, inclusive, and harassment-free workplace._**