D365 Application Support

**Create futures worth inheriting with SJ** At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life. A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision. Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come. **Role Purpose** We are seeking a D365 Technical Application Support Specialist to support the Microsoft Dynamics 365 (Project Operations & Project Sales) platform post go-live. This role focuses on system support, stabilisation, and continuous improvement in a highly customised and integrated enterprise environment. The role will ensure the platform remains stable, secure, and aligned with evolving business needs. **Key Responsibilities** * Provide L2/L3 technical support for Microsoft Dynamics 365, including incident management and troubleshooting * Support and maintain customisations including Power Apps, Power Automate, plugins, JavaScript, C#, and Azure Function Apps * Investigate and resolve integration issues across enterprise systems (e.g. SAP S/4HANA, Workday) * Manage D365 security roles, access control, and authorisation matrix * Support release, deployment, and environment management including post-deployment validation * Perform root cause analysis and implement preventive fixes * Support User Acceptance Testing (UAT) and post-go-live stabilisation (hypercare) * Monitor system performance and ensure platform reliability and optimisation * Work with vendors and internal IT teams to deliver fixes, enhancements, and improvements * Maintain documentation, system configurations, and knowledge base **Key Skills & Experience** * Hands-on experience with Microsoft Dynamics 365 (Customer Engagement / Project Operations preferred) * Strong understanding of D365 architecture, configuration, and customisation * Experience with Power Platform (Power Apps, Power Automate) * Technical skills in C#, .NET, JavaScript, and Azure * Experience supporting integrated enterprise systems * Strong troubleshooting, analytical, and problem-solving skills **Qualifications** * Bachelor’s degree in Computer Science, Information Technology, or related discipline * At least 3 years of experience in D365 technical support, development, or implementation roles * Strong technical foundation in enterprise applications or software development * Experience working in post-go-live support / application support environments * Microsoft Dynamics 365 or Power Platform certifications preferred * Relevant experience may be considered in lieu of formal qualifications At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!