Data Analyst

**Job Summary:** Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom, and Premium & Lockbox, built with an AI-assisted, 80/20 development model where AI handles the first draft and people handle the judgment. The Data Analyst owns the data and reporting that support Covenir’s business — building and maintaining the analytics that give Operations, Sales & Marketing, and leadership a single, trustworthy view of performance, while scouting the AI tools and partnerships that inform Covenir’s build-versus-partner decisions. The Platform is this role’s current top priority, but scope extends to Covenir’s broader data and reporting needs as priorities shift. **Job Description:** **How Covenir’s Values Show Up in This Role** * _Committed to WOW our Customers:_ The dashboards and numbers you produce are what leadership uses to make real calls — you make sure they’re right, not just plausible. * _Great Just Isn’t Good Enough:_ You don’t stop at a working report. You ask if the metric is actually the right one, and if there’s a cleaner way to show it. * _One Team, One Goal:_ Operations, Sales & Marketing, and IT/R&D all come to you with different questions — you treat all of them as your team, not just IT. * _Passion for Excellence:_ Your analysis is clean enough that someone unfamiliar with the data could follow your logic without a walkthrough. **What You’ll Do** * Write SQL for data extraction, transformation, and reporting across Covenir’s systems * Build and maintain executive-facing analytics and KPI dashboards — volumes, postage, and SLA performance by customer and business unit * Use Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) supporting the platform’s data warehouse * Research and evaluate AI tools, vendors, and partnership opportunities (for example, document-intelligence platforms) to inform build-versus-partner recommendations * Translate operational and business questions from Operations, Sales & Marketing, and leadership into data requests and reporting * Apply AI-assisted analysis and workflow tools, consistent with Covenir’s 80/20 model * Support data retention, security, and SOC compliance requirements as they apply to platform data **Requirements** * 2+ years of experience in data analysis, reporting, or business intelligence, with proficient SQL skills * Working knowledge of Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) or equivalent cloud data tools; AWS experience a plus * Fundamental knowledge of insurance BPO business processes across Print, Call Center, Virtual Mailroom, and Premium & Lockbox * Working knowledge of data collection across multiple business functions, and of data retention and access-control policies * Basic understanding of the AI/API sandbox and its available data workflows * Experience building executive-facing dashboards or KPI reporting * Comfortable researching and evaluating vendors, tools, or partnership opportunities * Ability to create clear, concise data analysis and reporting documentation for stakeholders across Operations, Sales & Marketing, and IT & R&D * Completes data security and confidentiality training, SOC compliance training, and cross-functional onboarding across Platform modules * Bachelor’s degree in a related field (Data Analytics, Statistics, Computer Science, Business), or equivalent experience * Performs other duties as assigned by the R&D Manager in support of Covenir’s broader business needs **What an A Player Looks Like** * Numbers you can defend. A players can explain exactly how a metric was calculated and why it’s the right one, not just hand over a dashboard. * Translates business questions into data. When Sales & Marketing or Operations asks a vague question, A players know how to turn it into the right query. * Curious about AI tooling. A players actively track what’s out there, not just when asked to evaluate a specific vendor. * Comfortable being the single source of truth. When numbers conflict across teams, A players are the ones who resolve which version is right. * Documents the logic, not just the output. A players leave behind reporting anyone can pick up, not a black box only they understand. **Is This Role For You?** Strong fit * Proficient in SQL and comfortable owning data * extraction, transformation, and reporting end to end * Enjoys translating vague business questions into * concrete data requests * Genuinely curious about AI tools and vendor * landscapes, not just the data itself * Comfortable being the tie-breaker when numbers * across teams don’t match Skip this role if * You want a narrowly scoped reporting role with no ambiguity * You’re not interested in researching AI tools or vendors * You’d rather avoid being the one who resolves conflicting numbers * You need requests to come from a single, consistent source **Worker Type:** Regular **Number of Openings Available:**     1