Data Centre Project Account Lead

**Job Title** Data Centre Project Account Lead (Johor) **Job Description Summary** **Job Description** **Data Centre Operations**  * Lead 24x7 onsite data centre operations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure.  * Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems.  * Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs  * Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities.  **Facilities Management**  * Oversee and coordinate facility infrastructure operations.  * Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPs and SOPs.  * Liaise with DC Providers for all planned and unplanned M&E maintenance activities impacting live environments.  * Consolidate and monitor maintenance schedules across supported data centres, and manage change requests via the organisation's change management process.  **Account Oversight**  * Responsible for account management and client relationships.  * Oversees compliance, audits, and KPI tracking  **Security & EHS**  * Implement physical security procedures, access control, and visitor management, and oversee 24x7 manned security operations, CCTV monitoring, and incident logging.  * Monitor and manage contractors, vendors, and suppliers onsite, including conducting safety audits, toolbox talks, and training.  * Support security system health checks (CCTV, Access Control, Intrusion, Intercom, Key Cabinets) and coordinate vendor maintenance and troubleshooting.  * Travel between data centres as required (40–50km apart) to provide operational and security support.  **Network & Server Delivery**  * Collaborate with cabling vendors, DC providers, telco providers, and contractors to ensure tasks are completed to schedule.  * Coordinate with supply chain, cabling vendor, DC operations, and asset management teams to ensure smooth server delivery, closely monitoring progress against daily SLAs.  **Reliability, Incident & Risk Management**  * Own operational incidents, problem, and change management processes, providing rapid response and escalation for critical facility, security, and network incidents.  * Monitor operational KPIs and availability targets to proactively mitigate risk.  * Deliver regular operational performance reports covering progress, incidents, and closure of action items to relevant stakeholders.  **People & Vendor Management**  * Manage and supervise data centre engineers, technicians, and operational vendors, ensuring shift coverage, on-call rosters, and succession planning.  * Drive continuous improvement initiatives across safety, reliability, and operational efficiency, including process automation and tooling enhancements.  **Requirements:** * Minimum 5 years of experience in mission critical/data centre field  * Diploma or Bachelor’s Degree in Computer Science, IT, Telecommunications, Network Engineering.  * Proven experience leading incident response and operational risk management, including post-incident reviews and continuous service improvement.  * Expertise in maintenance planning, reliability engineering, and capacity management, with experience supporting hyperscale or colocation data centre operations.  * Experience managing managers or senior engineers, including recruitment, training, and succession planning for operational teams.  * Familiarity with PTW, LOTO, RA, EOP, SOP, PPM, and other industry-standard data centre operational frameworks and documentation.  * Data Centre Certification such as CDCP / DCP / ITIL would be advantageous.  INCO: “Cushman & Wakefield”