Dedicated Customer Support Professional

**Job Purpose:** Our Dedicated Customer Support Professional will act as the intermediary between sales and stakeholders in other departments such as Customer Service, Sourcing, Operations, Pricing/Rebates, Procurement, AP, and AR to serve customer accounts. This position will be responsible for project management level follow up and tracking of kitting projects including design requests, bill of materials development & oversight. This person will maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management. **Job Responsibilities:** ● Assist front-line supervisor of team by providing customer experience support & playing a key role in helping to achieve targets in areas such as productivity and turnaround times. ● Handle the most complex and valuable issues for assigned book of business while building customer loyalty and confidence. ● Strengthen relationship with sales by training and implementing new processes, policies, and procedures by participating in user acceptance testing & facilitating training. ● Lead team initiatives and train and mentor other team members. ● Recognized as Subject Matter Expert (SME) on common Veritiv procedures and software. ● Takes on special project work. ● Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries. ● Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs. ● Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel. ● Perform other duties as assigned. **Additional Responsibilities & Qualifications:** ● Able to plan, organize, and prioritize with minimal supervision. ● Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. ● Proficient computer and technical skills. ● Decision-making skills and independent judgment. ● Ability to manage customer challenges in a professional and decisive manner. ● Customer service experience preferred. ● Salary: $61,900-$72,800 annually **Work Experience:** ● 3-5 years of related job experience. **Education:** ● Bachelor's Degree Preferred ● High School Diploma/GED **What We Offer** * Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. * Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. * Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. * Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. **About Veritiv** Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit [www.veritiv.com](http://www.veritiv.com/) and connect with the Company on [LinkedIn](https://www.linkedin.com/company/veritiv/).