Deputy Manager

**Content : Job Description** **Job Title : Field Sales & Service position** **Segment : KSB-GIW Mining Segment** **Position : Deputy Manager - 7-10 Years of Experience in Mining & Mineral Segment** **Location : Udaipur** **Area : Entire North, Gujarat & Maharashtra** **Job Description: Service & Aftermarket – Mining Segment (Slurry Pumps)** **Position Overview** The role is responsible for providing end‑to‑end technical service support and driving service and aftermarket business growth for **KSB GIW slurry pump products** across key mining customers in the assigned region. The position combines **hands‑on field service**, **customer relationship management**, and **revenue ownership** for new equipment, spares, and services. **Key Responsibilities** **Field Service & Technical Support** * Visit key mining customer sites within the allocated region to provide: * Installation support, start‑up, and commissioning supervision * Troubleshooting, breakdown support, overhauling, and rectification * Modifications and performance improvement solutions * Support customers during erection and commissioning phases to ensure reliable and safe operation of slurry pumps. * Collect and analyze application‑ and operation‑related slurry pump data to identify critical issues and improvement opportunities. * Understand customer pain points and propose effective technical, replacement, and aftermarket service solutions to enhance customer satisfaction. **Installed Base Management & Business Development** * Preserve and monitor the installed base through regular customer site visits. * Identify opportunities for pump replacement, upgrades, and expansion to increase product footprint. * Groom aftermarket business by promoting service offerings, spares, and refurbishment solutions. * Identify service needs at customer sites and proactively promote service contracts and maintenance solutions. **Sales, Revenue & Performance Management** * Own and drive revenue targets for: * New equipment sales * Aftermarket spares * Services and service contracts * Monitor sales KPIs, review performance, and develop action plans to achieve targets. * Use data‑driven insights to forecast sales and improve business performance. * Support preparation of standard and customized service offers based on site requirements. **Customer Relationship & Account Management** * Build and maintain strong relationships with key mining customers and strategic partners. * Ensure high levels of customer satisfaction and loyalty through effective account management practices. * Present collected information related to claims and complaints to After‑Sales teams and support implementation of corrective actions. **Knowledge Sharing & Continuous Improvement** * Gather and document customer practices, application data, and salvaging techniques used at site. * Prepare case studies and technical documentation to be used as training and knowledge‑sharing material. * Present insights and findings internally to improve products, services, and solutions. **Collaboration & Reporting** * Collaborate closely with Zonal Managers and cross‑functional teams across regions & H.O. * Provide periodic reports on service activities, installed base status, pump population, opportunities, and revenue. * Perform any other assignments as directed by superiors from time to time. * Report directly to the **RAC Head – Mining Segment**. **Candidate Profile** * **Experience:** * 5–8 years of hands‑on experience in the **slurry pump industry**, preferably within the mining segment. * **Technical Skills:** * Strong technical knowledge of slurry pumps and their applications across industrial segments. * **Commercial Acumen:** * Ability to drive service, aftermarket, and equipment sales with a clear focus on revenue growth. * **Analytical & Communication Skills:** * Good analytical, technical, and presentation skills. * **Mobility:** * Willingness to travel extensively on a **Pan‑India basis** to mining customer locations. * **Customer Focus:** * Strong customer orientation with the ability to understand site‑specific challenges and deliver value‑based solutions. **Defined competencies:** Ø  Good Technical knowledge & analytical skills Ø  Communication skills Ø  Planning Ø  Presentation skills. Ø  Relationship building/development