Deputy Manager - Tcs

**Job Title:** EVP 6 **Date:** 27-07-2026 **Name:** **Written by:** Birupakshya Panigrahi **Reports to:** EVP4 **Approved by:** Bell Leanne   (Jobholder) **Division/Dept:** AMIEO TCS **Approved by:**  Bell Leanne (Immediate Superior) **Reference No:** **Approved by:** AKIMOTO takemi (Next level Superior) **1.  JOB PURPOSE**             _Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation._ Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favour, by collecting concern parts from market and establish root cause for the concern phenomenon **2\. ORGANISATIONALCHART**      **_(Only_** _Job Titles)_ EVP4- AMIEO TCS EVP 5 EVP 6 **3.   PRINCIPLE ACCOUNTABILITIES** _List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results._ **EXPECTED END RESULTS** **MAJOR ACTIVITIES** REGION coverage: EUR Approved/rejected 8D warranty parts analysis reports * Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement. * Approve or reject report based on content of 8D WPAR vs Nissan standard * Provide detailed response to supplier if report is to be rejected REGION coverage: AMIEO (Africa/India/Europe only) Claim Analysis & Supplier Chargeback Reporting Improve supplier chargeback recovery ratio * Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP * Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items * Study countermeasure details & history * Benchmark best practices from NSC globally * Reporting of warranty SCB KPI on monthly basis to management. REGION coverage: IND Claim Analysis (GWS Vs NICBS) Gap Should not be more than è 5% Monthly Monitor & Report. * Monthly analyse the no. of claims payment * Validate the claims in NICBS * Check the GAP & investigate reason & report to IS/IT or NML * Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned. REGION coverage: IND Month begin & Month end activity management (End to End Activity) Monthly Activity (2 times Process) Objection Management à between 2 Process. * Exchange Rate update/ Email Setting in System. & IS/IT Communication * Supplier IDs update * New liability rate update based on latest agreement * Claim objection management release/hold **4.   MAJOR CHALLENGES** _escribe the major challenges you face in carrying out your job, and what you do in order to overcome them._ Deep data analysis and standardisation of supplier warranty claim data Different warranty conditions for different markets **5.   KEY INTERACTIONS** _Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose?_                                           Internal External * AMIEO TCS * NML CC0 * NMIPL * ISIT team * NSC, RBU, Dealers * External Auditor **6.**   **DIMENSIONS** _List the data which will reflect the scope and scale of activities concerning your job._               _(These should be quantifiable numerical amounts)_ KPIs: WPAR response time WPAR coding application Chargeback Ratio & Amount Recovery Claim Analysis Begin & Month End Activity Management **7.     SKILLS AND KNOWLEDGE**               _State the minimum acceptable proficiency for this job. Do not state incumbent-specific information._ EDUCATIONAL QUALIFICATIONS ========================== Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience RELEVANT EXPERIENCE =================== Hands on experience (+6 Yrs) supplier recovery Hands on experience in Parts Quality Assurance in OEM or Supplier Sound experience on Data Analytics and solution generation Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint, Should have good understanding on dealer/Vendor warranty process and dealer management system PERSONAL CHARACTERISTICS & BEHAVIOURS ===================================== Good communication skill ======================== Good know how of Microsoft office to prepare management presentations. Good interpersonal skills for interaction with various stake holders Good logical thinking **8.     APPROVAL** **Date** **Comments** **Date** **Job Holder** **Immediate Superior** **Next Level Senior** _This document is the property of Renault Nissan and the information contained herein is confidential_ **Glossary**   **Divisions** **NMIPL:** Nissan Motor India Pvt Ltd **RIPL:** Renault India Pvt Ltd **RNAIPL:** Renault- Nissan Automotive India Pvt Ltd **RNTBCI:** Renault- Nissan Technologies and Business Centre India **NML:** Nissan Motor Co. Ltd, Japan **Designations** **DMD:** Deputy Managing Director **CMD:** Chief Managing Director **SVP:** Senior Vice President **VP:** Vice President **HOD:** Head of Department **Deputy HOD:** Deputy Head of Department **GM:** General Manager **DGM:** Deputy General Manager **AM:** Assistant Manager **Departments** **MDs Office/ MDO:** Managing Directors Office **TCS:** Total Customer Satisfaction **PP& PMO:** Product Planning and Program Management Office **PE:** Production Engineering **IE:** Industrial Engineering **PCSCM:** Production Control and Supply Chain Management **PCC:** Parts Consolidation Centre **PWT PE:** Power Train Plant Production Engineering **IMS:** Integrated Management System **R&A:** Reporting and Accounting **BSC:** Business Scheme Change **TQM:** Total Quality Management **QA:** Quality Assurance * **VQA:** Vehicle Quality Assurance * **IHQA:** In- House Quality Assurance * **FQI:** Field Quality Improvement * **FQA:** Field Quality Assurance **Terms** **GK:** Genba Kanri (Shop Floor Management) **RTC:** Regional Training Centre **WTR:** Warranty Turnover Ratio **APW:** Alliance Production Way **OEE:** Overall Equipment Efficiency **QRQC:** Quick Response Quality Control **SOP:** Start of Production **CBU:** Complete Built Units **Kaizen Methodology:** Continuous Improvement Activities Chennai India