Desktop Technician

**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.** **Please log into [myWORKDAY](http://www.myworkday.com/trumed/d/home.htmld) to search for positions and apply.** Desktop Technician 101 Truman Medical Center **Job Location** ================ University Health Truman Medical Center Kansas City, Missouri **Department** ============== IS Technical Support **Position Type** ================= Full time **Work Schedule** ================= 8:00AM - 4:30PM **Hours Per Week** ================== 40 **Job Description** =================== Job Description Are you a hands-on problem solver who enjoys helping others and keeping technology running smoothly? Join our team as a **Desktop Technician** and play a key role in supporting the systems that power patient care. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- In this role, you’ll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital’s technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning—this is the opportunity for you. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **What You’ll Do** ------------------ * Provide first- and second-level desktop support to staff across the organization (in-person and remote) ------------------------------------------------------------------------------------------------------- * Troubleshoot and resolve hardware, software, printer, and basic network issues ------------------------------------------------------------------------------ * Manage and resolve service tickets with a focus on timely follow-up and excellent customer service -------------------------------------------------------------------------------------------------- * Install, configure, and maintain desktops, laptops, and related systems ----------------------------------------------------------------------- * Support audio-visual and multimedia tools (e.g., virtual meeting platforms like Zoom and Teams) ----------------------------------------------------------------------------------------------- * Educate and guide users on software applications and best practices ------------------------------------------------------------------- * Assist with system rollouts, upgrades, and technology deployments ----------------------------------------------------------------- * Partner with vendors and internal teams to resolve technical issues ------------------------------------------------------------------- * Ensure compliance with IT processes, security standards, and organizational policies ------------------------------------------------------------------------------------ **What You Bring** ------------------ **Minimum Qualifications:** --------------------------- * Associate degree in Computer Science, Information Systems, or related field (or equivalent combination of education and experience) ----------------------------------------------------------------------------------------------------------------------------------- * Working knowledge of desktop systems, applications, and basic networking (TCP/IP) --------------------------------------------------------------------------------- * Strong troubleshooting and problem-solving skills ------------------------------------------------- * Excellent communication and customer service abilities ------------------------------------------------------ * Ability to work both independently and collaboratively in a team environment ---------------------------------------------------------------------------- **Preferred:** -------------- * Experience supporting technology in a healthcare environment ------------------------------------------------------------