Digital Customer Success Specialist 2

It's fun to work in a company where people truly BELIEVE in what they're doing! ------------------------------------------------------------------------------- _We're committed to bringing passion and customer focus to the business._ The Bank Operations Specialist II, as a member of the Operation’s Team that supports the processing for all bank’s transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment.  The Bank Operations Specialist II interacts with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications.  The Bank Operations Specialist II also handles inquiries from employees and customers; performs special projects, and provides back up to other Bank Operations Specialists. **Essential Duties and Responsibilities** * Acts as a first-line resource for problem solving regarding all deposit operational issues. * Receives and handles inquiries from both employees from throughout the enterprise and customers. * Performs assigned special projects. * Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor. * Verifies and removes deposit exceptions. * Performs new account and file maintenance verification. * Maintains detailed records on all work responsibilities as required. * Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. * Performs other duties and responsibilities as assigned. **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ****Skills**** * Ability to perform tasks quickly and accurately. * Ability to operate in a team environment to accomplish shared goals. * Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form. * Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations. * Ability to write simple correspondence. * Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization. * Ability to maintain effective interpersonal relationships with management and team members. * Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor. **Education and/or Experience** * High school diploma or its equivalent is required, and * Three plus years of related experience required; banking operations and/or customer service experience preferred.  **Computer Skills**  * MS Office programs **Other Qualifications** (including physical requirements) * Proficiency of the Navigator system and electronic communications.  _Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications._