Digital Finance Operations Partner

**Job title**:  Digital Finance Operations Partner * **Location**: Hyderabad **About Opella** ================ Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health in people' s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting. Headquartered in France, Opella is the proud maker of many of the world' s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan. B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at [www.opella.com](http://www.opella.com/). As a **Digital Operations Partner** you will be working with our Digital Domains and will be the main point of contact between one domain digital organization and the provider(s). You will be following processes such as: **Incident Management** (Service Desk, L1, L2, L3), **Problem Management**, **Change Management**, **Configuration Management** (CMDB), **Application Portfolio Management** (APM), **Service Level Management** and **Knowledge Management**. **Our Team:** Our team is engaged in designing, delivering and supporting Digital Services for all Opella worldwide. We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations). Our team operates in an international context, serving all markets in most of the countries around the world. **_Main responsibilities:_** * **Ensuring** full continuity of the support processes end to end. * **Managing** escalations for **critical incidents** involving critical apps, for example “P1”, ensuring coordination, facilitation, and stakeholders communication. * **Applying** end-to-end **problem-solving** methodologies and ensure root causes are properly removed. * **Educating** and training internal teams on problem-solving methodologies and develop a culture of continuous improvement mindset. * **Ensuring** data entry and reliability in CMDB and APM (currently in ServiceNow) and report on it to Digital owners. * **Reporting** monthly on Operations effectiveness through approved KPIs, focusing on Digital Finance domain. * **Establishing** partnerships with Managed Services provider teams, Service Desk, On-site support, and Infrastructure Managed Services * Be the Operations expert for **Finance** Digital domain and **establish partnership** to bring them value - thanks to all the above - to facilitate management & improvement of their applications & services **_About you:_** * **Experience**: Solid knowledge & multi-year experience of Operations services (e.g. IMS, AMS, Service Desk, ITIL stack, …) * **Soft skills**: Curious, open-mindedness, think « out of the box », agile and continuous improvement mindset, ability to talk to Business and adapt “tech” language to this audience, critical-thinking and root-cause-analysis * **Technical skills**: Expertise in ITIL v4 framework (incl. support model, service management, CMDB, APM, …), good understanding & experience on Infrastructure & Applications/platforms technologies, knowledge on problem solving methodologies (six sigma, A3, 8D, 5W2H…) with focus on continuous improvement and boost performance of teams, agile methodologies, data and analytics to deep dive on data to understand the cause and effect of different situations. * **Functional skills**: Knowledge of Finance digital landscape, especially ERP solutions and financial business processes * **Languages**: Fluent in English * **Work within an agile environment** * **Be fluent in English** **_Why us?_**  At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.  **We Are Challengers.**  We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things: **All In Together:** We keep each other honest and have each other's backs.  **Courageous:** We break boundaries and take thoughtful risks with creativity.  **Outcome-Obsessed:** We are personally accountable, driving sustainable impact and results with integrity.  **Radically Simple:** We strive to make things simple for us and simple for consumers, as it should be.  Join us on our mission. Health. In your hands.  [www.opella.com/en/careers](http://www.opella.com/en/careers)