Digital Twin Operations & Service Engineer

**Location:** Chennai, Tamil Nadu, India **Job ID:** R0108609 **Date Posted:** 2025-10-23 **Company Name:** HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED **Profession (Job Category):** Engineering & Science **Job Schedule:**  Full time **Remote:** No **Job Description:** **How you’ll make an impact** * Support global customers in maximizing asset performance through Digital Twin-based monitoring, diagnostics, reliability assessment, and predictive maintenance solutions. * Develop, configure, and maintain Digital Twin models representing substations, power quality systems, transformers, switchgear, and other power system assets. * Analyze operational and condition monitoring data to generate actionable recommendations for maintenance planning, risk mitigation, and asset lifecycle optimization. * Act as a technical interface between customers, service teams, product management, and R&D to support solution deployment, troubleshooting, and product enhancements. * Investigate equipment performance issues, perform Root Cause Analysis (RCA) and analytics to identify improvement opportunities. * Configure and manage asset hierarchies, network models, equipment parameters, equipment component tree, test reports, As built documentation. * Support condition monitoring, health analysis, risk mapping, alarm management, predictive analytics, and reliability-centered maintenance (RCM) strategies. * Contribute to new Digital Twin feature validation, testing, and customer onboarding activities. * Ensure compliance with cybersecurity, data governance, safety, quality, and regulatory requirements. * Live Hitachi Energy’s core values of safety and integrity while promoting innovation and customer success **Your background:** * Bachelor’s degree in electrical & Electronics Engineering. * 5+ years of experience in operation, maintenance, engineering, or asset management of substations, power plants, renewable energy facilities, or industrial electrical systems. * Strong understanding of high-voltage equipment, including transformers, circuit breakers, GIS, AIS, switchgear, protection systems, STATCOM, SVC, or related grid assets. * Knowledge of Digital Twin concepts, condition monitoring, predictive maintenance, asset health assessment, and data analytics is desirable. * Understanding of power system operation, electrical asset diagnostics, and failure analysis methodologies. * Exposure to cloud platforms, IoT architecture, edge computing, and industrial digitalization initiatives are an advantage. * Strong analytical, problem-solving, and customer-facing communication skills. * Self-motivated professionals capable of independently driving technical activities from concept to implementation. * Excellent verbal and written communication skills in English. **Preferred Skills** * Digital Twin Platforms * Asset Performance Management (APM) * Predictive Analytics * Power System Asset Management * Reliability Engineering (RCM, FMEA/FMECA) * Condition Monitoring & Diagnostics * Cloud & IoT Technologies (Azure, AWS, Edge Computing will be advantageous) **Accessibility and reasonable accommodation** **Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** [**general inquiry form**](https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question) **on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.** **This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.** **Use of Al and automated tools in recruitment** **As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as** [**Hitachi's Global Data Privacy Notice.**](https://www.hitachi.com/en-us/gdpr)** Background Screening and Security Checks** **As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.** **For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.** **The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.**