Director Global Cloud Account Management

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- **Summary:** The **Director, Global Cloud Account Management** will be based in **Prai, Penang**, reporting to the VP of Global Account Management In this role, you will be responsible for developing, implementing, and managing account strategies to deliver optimal quality, pricing & delivery performance for the business.  P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships to achieve maximum advantage for the company with the delivery of a quality product to its customers. **What a typical day looks like:** * Set and Execute 3YP. * Guide quarterly financial planning process with sites and hold up orgs. * Comprehension of P&L and Balance Sheet on levers to improve. * Set goals for specific accounts of controls. * Price business in line with segment goals. * Manage Customer escalations. * Coordinate multiple sites and functions to exceed customers' expectations. * Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline. * Relationship management with Customer at executive / resolution-making levels. * In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs. * Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs. * Segment relationship management and information flow, developing growth through pan-Flex contribution. * In charge of contract renewals, changes and maintenance. * Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites. * In charge of improving communication and driving best practices across multi-sites. * Ensures all client programs execute to contract, hitting key KPIs. * Hold up of ITO versus quote, E&O management. * Control of tracking risks on the business and reporting to Flex business accordingly. **The experience we’re looking to add to our team:** * Typically requires a bachelor’s degree or equivalent experience.  * Master’s degree preferred. * Typically requires a minimum of 8 years of sales/account management experience. * Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills. * Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business. * Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas. * Understands the strategic impact of the function across sites. **What you’ll receive for the great work you provide:** * Medical benefits, dental, vision * Life Insurance * Paid Time Off * Bonuses AA07 Job Category ------------ Sales - Marketing - Account Mgmt Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).