Director Operations

**【Summary】** ============= Provides strategic & operational leadership of Japan Operations, associated functions and strategic direction to ensure alignment in policies and approach to relevant process areas.  Accountable for Customer Service & overall sales order book management, Supply Chain management including warehousing & logistics, Demand Planning & Inventory Management and all activities related to projects and initiatives to support regional and global operations continuous improvement. A senior member of the Japan Management Team and Regional Operations Management Team offering key support to the Country GM and regional VP, Operations and Global Supply, representing China/regional initiatives and creating partnerships with global and regional stakeholders to facilitate the progression of existing ways of working. **【Key Responsibilities】** ========================== •  Create a Business Planning Calendar to ensure all market stakeholders operate to clear expectations of accountabilities and timelines within the context of global constraints and commercial expectations.   •  Provide full and comprehensive Customer Service & Operations support for inventory purchases, overseeing order book production and shipping and offering query management resolution and guidance.  •  Design, develop and implement a suite of effective and robust Marketplace Planning, Demand Planning, & Inventory Management procedures and disciplines.  •  Develop, communicate, and monitor all elements Customer Service policies & procedures for the market ensuring best-in-class standards of customer relationship management, proactive dialogue with all internal functional partners & stakeholders and the maximization of profitable sales.  •  Develop a best-in-class distribution and logistics cost optimized network without sacrificing service or On-Time-In-Full delivery.  •  Lead and direct all activities related to global and regional projects on technology implementation and optimizing operational capabilities. **【DUTIES AND RESPONSIBILITIES】** ================================= 20％ **Create a Business Planning Calendar to ensure all market stakeholders operate to clear expectations of accountabilities and timelines within the context of global constraints and commercial expectations.**  * Drive a cohesive and effective approach to all elements of the seasonal business planning calendar thereby producing more proactive behaviors, less reactivity and better considered upstream outputs. * Oversee the business-critical path ensuring any obstacles to effective achievement of Plan are identified and the risk mitigated. * Define and set expectations and implement policies reflective of market strategy and oversee execution. **Provide full and comprehensive Customer Service & Operations support for inventory purchases, overseeing order book production, shipping, and offering query management resolution and guidance.** * Collaborate closely with Sales, Sales Operations, Customer Service, and Finance to build partnership and resolve complex order issues and streamline cross-functional workflows. * Ensure team and individual role profiles and objectives maintain alignment with business goals * Drive consistency of service, approach and execution, and promote climate of positive, solutions-oriented teamwork in all teams. 20％ **Design, develop and implement a suite of effective and robust Marketplace Planning, Demand Planning, & Inventory Management procedures and disciplines.** * Build a sustainable and collaborative demand planning process, with local market accountability for accurate forecasting, stock utilization and ultimate inventory levels and cash flow impact. * Deliver effective analytics and metrics allowing all stakeholders to achieve targets and challenge markets to maintain focus on inventory measures and impact on profitability. 20％ ​**Develop, communicate, and monitor all elements Customer Service policies & procedures for the market ensuring best-in-class standards of customer relationship management, proactive dialogue with all internal functional partners & stakeholders and the maximization of profitable sales.** * Provide effective monitoring of order book status, maintenance, reporting, highlighting issues, and mitigating challenges. * Ensure effective and timely execution of the order book from order capture, through production and shipment, to customer delivery. 20％ **Develop a best-in-class distribution and logistics cost optimized network without sacrificing service or On-Time-In-Full delivery** * Develop strategies to optimize inventory flow, reduce freight costs, and improve last-mile delivery performance. * Oversee all warehouse operations to ensure accuracy, efficiency, and safety. * Manage relationships with 3PL partners and logistics providers, negotiating contracts, and ensuring service level and quality. * Oversee network of warehousing and delivery solutions required to execute all order book requirements in a cost-effective and efficient manner. 20％ **Lead and direct all activities related to global and regional projects on technology implementation and optimizing operational capabilities.** * Act as a local leader in all E2E Planning, Order Management, and Distributions and Logistics projects. * Challenge status quo, think outside the box, and deliver future proof automated solutions where applicable. * Introduce improvements to ways of working, policies or systems solutions to raise service levels or productivity. * Formulate and execute the strategic roadmap for the entire supply chain network, including warehouse design, footprint optimization, and transportation strategies. * Own local budgeting for operations and projects partnering with finance, local leadership, and supply chain leadership to ensure targets are met. **【QUALIFICATION】** =================== **Education & Any Certifications Required** * Bachelor’s degree in business, Supply Chain Management, Logistics, or a related field; MBA or advanced degree preferred. * CPIM or CSCP desired. **Year(s) of Experience & Background Required** * Fluent in English and Japanese * Minimum of 10 years of experience in senior management / directorial responsibility in sizeable commercial enterprises with direct accountability for relevant Operations-linked functions. * Significant experience of footwear / apparel lifestyle /fashion sector and procedures from forecasting to customer operations. * Experience of a senior management in Asian or global business, operating with regional / local sub-structure * Experience of significant change management projects within a complex international organization * Experience of satisfying the needs of diverse constituents in a complex global organization often working under the pressure of competing or conflicting priorities * Experience in Sourcing, Logistics, Planning. **Character and Personal Qualities** * Strong people leadership * Ability to develop a strategy, anticipate changes, develop contingency plans, and drive execution in a very fast pace and complex environment. Able to influence and lead in a matrix environment * A natural leader who takes responsibility for driving and delivering results. Knock down walls to deliver results, drive Transformational change, and continuous improvement * Strategic yet “hands-on” management style with excellent team building skills * Flexible and adaptable to change, innovative manager with people and processes * Consumer Focus; Commercially aware * Excellent verbal and written communication skills to effectively address all levels of the organization * Project management, negotiating, and organizational skills * Unwilling to accept the status quo and challenges people and process improvement * Excellent team working and interpersonal skills * Able to demonstrate a knowledge and passion for the brands * Prompts healthy dialogue where all opinions are valued, and people feel respected. Role models inclusive practices * Displays humility by being open to new ideas, seeking to learn, and not caring about who gets credit * Models and promotes collaboration across the organization to achieve shared goals by bringing cross-functional partners together and supporting decisions as if they are their own * Creates a vision that inspires the teams, and drives execution in a very fast pace and complex environment * Asks insightful questions to encourage creative thinking and innovation; is a great listener * Demonstrates curiosity and agility; drives change through effective communication strategies * Demonstrates tenacity to achieve results, no matter the barriers, while role-modelling the company values * Empowers the decision-maker to make decisions and upholds decisions once made * Finds ways to simultaneously achieve financial and ESG goals * Keeps teams motivated by providing opportunities to contribute to society