Director Operations - Alaska

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. **ABOUT THE JOB:** The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates. **ESSENTIAL DUTIES & RESPONSIBILITIES:** **Market Leadership & Full P&L Ownership** * Own full P&L responsibility for the region, including labor, supplies, and expense management. * Drive performance against budget while maximizing impact for patients and clients. **Operational Discipline & Excellence** * Champion a culture of operational discipline, quality, safety, and infection control across all health centers Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews. * Drives achievement of patient, client, and teammate satisfaction goals. * Proactively address patient and teammate concerns with a focus on resolution and continuous improvement. * Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities. * Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies. * Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients. **Teammate Leadership & Engagement** * Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations. * Set clear goals and expectations for direct reports, holding the team accountable for execution and results. * Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team. * Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support. * Collaborates with onboarding team to ensure seamless startup of new centers in market. * Completes annual performance reviews for all direct reports. * Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. * Responds to care team issues regarding health center operations. Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services. * Foster a culture of communication, engagement, accountability, and continuous learning. Conduct regular team meetings, daily huddles, and consistent 1:1 coaching. **Commercial Growth & Enterprise Collaboration** * Drive visit volume, engagement, and participation rates across the region. * Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services. * Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction. **QUALIFICATIONS:** Minimum of 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry. * Proven leadership experience developing and building teams * Demonstrated full P&L responsibility for a large business unit or division. * Expertise in building and leading high-performing teams across clinical, operational, and business functions. * Passion for patient-centered care and teammate engagement. * Exceptional client-facing skills with the ability to build and sustain executive-level partnerships. * Strong financial acumen, strategic thinking, and business judgment. * Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment. * Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred. Candidates for this position must reside in one of the following locations: Fairbanks, AK Anchorage, AK Mat-Su, AK **DESIRED ATTRIBUTES** **Ownership Mindset** — Approaches the market as their business, accountable for outcomes. **Operational Excellence** — Executes with rigor, urgency, and results-orientation. **Teammate First Leadership** — Builds trust, develops talent, and creates high-performing teams. **Change Leadership** – Navigates ambiguity, leads transformation, and scales what works. **People** **Centric Thinking** – Prioritizes relationships and service excellence in every interaction. _We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about open jobs at Marathon Health, visit our careers page._