Director Retail

**BUSINESS TITLE: Director, Retail** **LOCATION:  Shanghai** The incumbent is responsible for the overall retail business performance in China to ensure all retail related areas including P&L management, operations efficiency, inventory management, manpower management, customer service, merchandise presentation and shop maintenance are well managed and geared towards the attainment of sales and profit maximization Principal Accountabilities **Strategic Vision and Business Planning:** * Provide leadership and vision in the development and implementation of the strategic direction for China retail business. * Ensure China country retail plans & strategies are calibrated both with global brand direction and Asia Retail strategy. * Develop mid- and long-term strategies to achieve growth projections. **Elevate Premium Consumer Experience in Retail:** * Close cooperation with Retail Project, Retail Marketing, VM to ensure store setup & image keep evolvement with China customers shopping habits/behaviors. * Partnership with Product, Marketing to create and maintain strategic customer recruiting plans with clearly defined objectives, desired outcomes, and a calendar of events. * Consistently improve retail productivity and showcase the best practice for retail excellence; Test & learn in own retail first and cascade down to dealers. **Build a Successful Retail Team in China embed with Purpose and Culture:** * Lead regional retail teams in China in developing and ensuring success of their retail stores. * Partnership with HR/VFRA on resource planning, retail STAR review, capability building and succession planning to support growth of the business. * Review retail team's performance and coach for development on regular basis. * Develop and implement an effective staff engagement program to minimize retail staff turnover and ensure company purpose & brand culture are upheld. **Lead in Smart Retail Execution** * Partnership with relevant stakeholders to establish smart retail processes which are efficient and customer-centric. * Integrate resources through online and offline platforms to achieve consistent and effective consumer strikes. * Close cooperation with internal & external stakeholders to drive smart retail conclusions and agreed milestones. **Retail Operations Excellence:** * Responsible for the overall success of retail operations driving sales, reinforcing operations, and store leadership management & development. * Formulate and implement retail operation policy and procedure, seek innovation where necessary to ensure the business is carried out effectively to achieve the targets. * Understand the local market, monitor key players and its market share, analyze and identify sales driver opportunities with marketing and product teams. **Establish Strategic Relationship with Business Development Partners:** * Responsible for shop opening and relocation by evaluating and analyzing site potential. * Develop and maintain strong partnerships with business development partners to negotiate best opportunities. * Close cooperation with retail project to ensure store format, setup & image keep evolvement with strategic city positioning. Qualification & Experience Needed Education: * Bachelor degree above, or equivalent through experiences. Experience:  * 12+ years progressive experiences in similar job capacity, with 6+ years in managerial roles; Language: * Fluent oral and written English; * Excellent spoken and written Chinese Computer: * Good computer operation skill, particularly Microsoft Office applications. Key Skills: * Excellent communication skills and ability to engage various audience across multi-cultures * Very in-depth retail understanding and ability to influence with strong commercial awareness * Stock inventory management skills * A pleasant team player. * Strong commitment to continuous improvement. * Innovative and strategic thinker * Strong business acumen and analytical skills * Results-oriented * Digitally savvy * Ability to juggle multiple priorities and work in a fast-paced environment R-20260810-0066